Privacy Policy

Who We Are and Why This Matters

I'm writing this privacy policy because your trust matters to us at Brixaro. We're a software testing and debugging company based in Philadelphia, and we believe you deserve to know exactly how we handle your information. No legal jargon that makes your eyes glaze over — just straight talk about what we do with your data.

When you work with us or visit our website, you're sharing information that helps us provide better testing services. This policy explains what we collect, why we need it, and how we protect it. We operate under US privacy laws and follow industry best practices because your data security is part of our professional responsibility.

Information We Collect

Running a software testing business means we work with different types of information. Here's what we typically collect and why each piece matters for providing quality service:

How We Use Your Data

Every piece of information we collect serves a specific purpose in delivering quality testing services. We don't collect data just because we can — there's always a practical reason tied to our work together.

Service Delivery

The primary use is straightforward: we use your information to perform software testing and debugging services. This includes analyzing your software, generating test reports, communicating findings, and providing ongoing support. Without this data, we simply can't do our job effectively.

Project Management

We use your information to track project progress, schedule testing phases, coordinate with your team, and ensure deadlines are met. Good project management requires good information management.

Quality Improvement

We analyze patterns in our testing data to improve our methodologies and catch issues more effectively. This benefits all our clients through better service quality, though we never share specific client information in this process.

Legal and Business Requirements

Sometimes we're required to maintain records for business purposes — things like contracts, invoices, and compliance documentation. We keep what's necessary and delete what isn't.

Data Sharing Practices

We're not in the business of selling or sharing your information. Our revenue comes from testing services, not data brokering. Here are the limited circumstances where we might share information:

• With Your Permission: If you explicitly ask us to share information with your vendors, partners, or team members, we'll do so according to your instructions.
• Service Providers: We use trusted third-party tools for things like email, file storage, and project management. These providers are bound by strict confidentiality agreements.
• Legal Requirements: If we're legally required to provide information (like a court order), we'll comply with the law while protecting your interests as much as possible.
• Business Transfers: If Brixaro were sold or merged, your information might transfer to the new owner, but only under equivalent privacy protections.

We never sell customer lists, share project details with competitors, or use your information for marketing to others. Your testing data stays confidential.

Your Privacy Rights

You have significant control over your information. These aren't just legal requirements — they're practical rights that we're set up to handle efficiently.

To exercise these rights, email us at contact@brixaro.net or call +1 509-460-1656. We'll verify your identity and process most requests within two weeks. There's no charge for reasonable requests.

Data Security Measures

Security isn't just about compliance — it's about protecting the trust you place in us when sharing sensitive project information.

Data Retention and Deletion

We don't keep your information forever. Our retention practices balance your privacy with practical business needs and legal requirements.

Active Projects

During active testing engagements, we maintain all relevant project data to ensure service continuity and quality. This includes test results, communications, and technical documentation.

Completed Projects

After project completion, we typically retain information for three years to handle any follow-up questions, warranty issues, or similar projects. You can request earlier deletion if there's no ongoing business need.

Financial Records

Business and financial records are kept for seven years to comply with tax and accounting requirements. After that period, they're securely destroyed.

Marketing and Communication

If you've opted into marketing communications, we keep that information until you unsubscribe. Website analytics data is typically retained for two years.

When we delete information, we use secure deletion methods that make data unrecoverable. Backup systems are also purged according to our retention schedule.

International Data Transfers

Most of our operations are US-based, but modern business sometimes involves international data flows. Here's how we handle cross-border information transfer:

Our primary systems and staff are located in the United States. If we use cloud services or contractors in other countries, we ensure they meet equivalent privacy standards through contractual agreements and due diligence.

If you're located outside the US and work with us, your information may be processed on US servers. We maintain the same privacy protections regardless of where data is physically stored.

For clients requiring data to remain in specific geographic locations, we can discuss accommodation options during project planning.

Changes to This Policy

Privacy practices evolve as technology and regulations change. We update this policy periodically to reflect our current practices and legal requirements.

When we make significant changes, we'll notify active clients by email and update the "Last Updated" date at the top of this policy. Minor clarifications or formatting changes may be made without individual notification.

We encourage you to review this policy occasionally, especially if privacy is a significant concern for your organization. The most current version is always available on our website.